IBS New York 2023

Do you have difficult clients? You are not the only pro with difficult clients and while they may be mean, rude or complain about prices, they must be handled professionally.  Join beauty industry experts, Zan Ray and Tom Collins, to learn solutions to handle difficult clients and regain your power behind the chair! In this workshop, you will learn, step-by-step, how to manage difficult situations. Zan and Tom will take you deeper to discover what beliefs you have that may be attracting tough clients, how to change your mindset, and bring more peace into your professional and personal life. Zan and Tom will also offer time for Q&A to give you guidance on dealing with your specific situation. This workshop should not be missed by anyone who works with clients!

Your workshop fee includes a workbook created by Zan and Tom, paperback copy of their book, "Scared to Raise Your Prices?” a t-shirt and a bag to put it all in.

Please note: Additional fee required for Hands-on Workshops. Fee includes three-day Exhibit Hall admission. Limited seating available on a first come, first basis.

*Schedule subject to change